Why shop with The Kids Store?

We're proud to be a New Zealand-owned and operated business dedicated to helping Kiwi families find quality children's clothing, footwear, accessories, and gifts. When you shop with us, you'll enjoy:

• Carefully curated, trusted brands
• Fast nationwide shipping
• Same-day dispatch on eligible orders
• Click & Collect convenience
• Easy returns and exchanges
• Secure online shopping
• Afterpay available
• Friendly New Zealand-based customer service

Whether you're shopping for everyday essentials, school, special occasions, or the perfect gift, we're here to make finding quality children's products simple and enjoyable.

What sizes do you stock?

Our range includes sizes for babies through to teen. As sizing can vary between brands, we recommend checking the size guide provided on each product page before purchasing. If you're unsure, our team is happy to help you with sizing tips.

What brands do you stock?

We stock a carefully selected range of trusted children's brands known for their quality, comfort, and style. Browse our Brands page or explore our latest arrivals to discover the collections currently available.

How can I stay up to date with new products and promotions?

Subscribe to our newsletter and follow us on social media to hear about new arrivals, exclusive offers, seasonal collections, and special promotions.

What is your returns policy?

We want you to love your purchase. If something isn't quite right, we offer easy returns and exchanges in accordance with our Returns Policy. Please visit our Returns page for full details and eligibility.

What if I receive the wrong item or a faulty product?

If there's an issue with your order, please contact us as soon as possible. We'll work with you to resolve the problem quickly, whether that means a replacement, exchange, or another suitable solution.

Can I exchange an item for a different size?

Yes, subject to our Returns Policy and stock availability. If you need a different size, get in touch with our team and we'll do our best to help.

Do you sell gift cards?

Yes. Gift cards are a great option when you're not sure what to choose, allowing parents and families to select exactly what they need.

Can I send my order as a gift?

Absolutely. Many of our products make wonderful gifts for birthdays, baby showers, Christmas, and other special occasions. We over free gift wrapping so just leave us a note.

Do you ship throughout New Zealand?

Yes. We ship nationwide across New Zealand. Eligible orders are dispatched the same business day, and you'll receive tracking information once your order has been sent.

Do you offer international shipping?

Yes, if possible and our customer is happy with the postage cost.

How much does shipping cost?

Shipping costs are calculated during checkout based on your delivery address and order. Any free shipping offers or promotions will be displayed on our website.

How long will my order take to arrive?

Delivery times depend on your location and the courier service. Most orders are dispatched promptly, and you'll receive tracking details so you can follow your parcel's progress.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive a tracking email so you can monitor your delivery.

Do you offer Click & Collect?

Yes. We offer Click & Collect for your convenience. Simply select the Click & Collect option during checkout (where available), and we'll let you know when your order is ready for collection.

Do you offer Afterpay?

Yes. We offer Afterpay, allowing you to shop now and pay for your purchase in interest-free instalments. Simply select Afterpay as your payment method during checkout and follow the prompts to complete your purchase.

What payment methods do you accept?

We offer a range of secure payment options to make shopping easy and convenient, including major credit and debit cards, Afterpay, and other payment methods displayed during checkout.

How can I contact The Kids Store?

If you have any questions about products, sizing, orders, or anything else, our friendly New Zealand-based team is here to help. Visit our Contact Us page, send us an email, or reach out through our social media channels.